Scan or message
A room or table QR code opens the guest page. Hotel guests can also receive their room link on WhatsApp after check-in.
Startup Forging product
Better guest service. A clearer way to run it.
One connected platform for hotel rooms and restaurant tables. Guests order with ease; teams manage service, stock, billing and performance with the context they need.
Hotels and restaurantsQR and WhatsApp orderingAI-powered insights
Product screens with illustrative property data
The guest journey
From a simple scan to service delivered.
The guest experience is designed to feel effortless. Behind it, every request reaches the right team and remains visible until it is complete.
Find what fits
Guests browse the menu, active offers and available services. Keyword and semantic search help them find the right item quickly.
Order with confidence
They choose variants and quantity, add notes, review the cart and place an order without calling the front desk.
See what happens next
A live tracker shows queue position and progress while the kitchen or housekeeping team works through the request.
Complete product overview
Everything connected to the work of hospitality.
From the first guest request to the final invoice, Heritage brings the important moving parts into one property workspace.
One guest page
A mobile-friendly page for each room or table, opened from a QR code with no app install.
Property information, Wi-Fi details, menu, offers and hotel services sit together in one place.
AI-powered discovery
Search combines keywords with semantic matching across the menu, offers and hotel services.
Guests can find relevant choices even when their words do not exactly match an item name.
WhatsApp ordering
A structured reply flow gives hotel guests another way to search and place orders.
Orders enter the same operational queue as orders placed on the guest page.
Live service queues
Kitchen and housekeeping teams see new requests, notes and status changes in real time.
Orders move through queued, accepted, in progress and delivered states, with cancellation where applicable.
Menu, offers and stock
Teams manage items, categories, images, availability, promotions and linked inventory.
Stock movements and low-stock alerts stay visible; stock is deducted when an order is delivered.
Billing and checkout
Hotel stays have folios and restaurant tables have checks, with charges and discounts in one workflow.
Teams can close the stay or check and generate a GST invoice PDF.
Reports and AI insights
Managers see revenue, top items, busy periods, staff performance, offer uptake and stock risks.
An AI assistant answers plain-language questions using the property's own analytics figures.
Controls for every property
Role-based staff access and hotel or restaurant capabilities keep each workspace relevant.
A platform administrator manages properties and their admins while property data stays separate.
For the team on shift
The right work, in the right queue.
Kitchen orders, housekeeping requests, special instructions and progress updates flow into a single role-aware dashboard. Teams can accept, work on and complete requests while managers see what needs attention.
- Live kitchen and housekeeping order queues
- Room or table context, item notes and order history
- Menu, service catalogue, offers and staff administration
- Maintenance and complaint resolution
Built for your format
One platform. Two kinds of service.
The same core system adapts to how a hotel or restaurant operates, so teams see features that make sense for their property.
For hotels
Each room has a guest page linked to an active stay. Guests can order food, request housekeeping or laundry, and track progress. Charges collect in a stay folio for checkout.
Rooms and staysHousekeeping and laundryStay foliosGuest WhatsApp link
For restaurants
A table QR opens the same streamlined ordering page. Dine-in orders reach the kitchen queue, and each table has a check that can be closed with an invoice.
Tables and dine-in checksKitchen order queueMenu and offersTable billing
Intelligence with a purpose
AI where it helps people act.
The system puts intelligence into discovery and management while keeping orders and service workflows clear for guests and staff.
Find the right item
Semantic search helps guests discover menu items, services and offers using everyday language.
Draft an offer
Managers can review AI-suggested promotion drafts before deciding what to publish.
Ask about performance
The manager assistant answers questions against the same property analytics shown in reports.
Keep operations structured
WhatsApp ordering follows a guided flow and joins the same order queue as the guest page.
Visibility and control
A clearer picture for every decision.
Managers and property admins can work from live figures, scheduled reports and operational records while staff see the tools for their own role.
Measure what matters
Revenue, top items, busiest periods, staff performance, offer uptake and low stock are available in live analytics and daily, weekly and monthly report snapshots.
Give each role focus
Property admins, department leads and floor staff share one dashboard with access shaped by their role and the property's capabilities.
Grow across properties
A super-admin can create hotels and restaurants, manage their admins and set capacity, with each property's records kept separate.
Explore the fit
See how it could work for your property.
Tell us about your guest journey and the operational bottlenecks you want to solve. We can walk you through the product and its hotel or restaurant setup.